That’s a great way to start it off, Brit! Life & Style has the story:

Britney Spears was supposed to get her first, supervised visitation with her boys, Sean Preston, 2, and Jayden James, 1, on the morning of Oct. 4 ⿿ three days after she last saw them. But an insider tells Life & Style that things tragically fell apart because of a faulty intercom!

The night before, ⿿She checked into the Beverly Wilshire hotel. But early that morning, she realized it wouldn⿿t be right to have her first visit with the boys in a hotel. She needed to see them at home, with their things around them,⿿ says the insider.

⿿She and Alli [Sims] headed to Brit⿿s Malibu house. They went to sleep as soon as they got there. Brit was up in plenty of time to prepare for the boys⿿ visit at 10 a.m.

⿿But she waited, and waited, and they didn⿿t show up. Alli⿿s cellphone rang, and it was Kevin [Federline⿿s] people, saying that the boys were going back to Kevin because she hadn⿿t answered the intercom at the gate!

⿿Brit didn⿿t realize the intercom wasn⿿t working. She begged them to bring the boys back. But they wouldn⿿t. She was devastated that they wouldn⿿t turn around.⿿