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Common Sense PR

Communications tactics for real world businesses run by real people. http://www.commonsensepr.com/
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Donahue on Iraq: Were to Blame
By: Common Sense PR    0 days 10 hours 19 minutes ago
Channel: Lifestyle   

Phil Donohue on CBC Radio’s As It Happens, March 18, 2008:

The American people are. We elect leaders who talk touch, who say ‘Bring it on,’ instead of bringing help.

Every major daily paper in the United States was behind this war.

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PR Moves in Balkans Can Change the World
By: Common Sense PR    0 days 10 hours 20 minutes ago
Channel: Lifestyle   

The declaration of independence by Kosovo got its start in the Serbian civil war, when Kosovars employed a public relations agency and staged a fake massacre that was used by the NATO forces as a justification for the massive bombing campaign that gutted Serbia’s infrastructure, says retired Canadian General Lewis Mackenzie.

Mackenzie has been raising attention for several years about the

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Damage Control: Tim Hortons Reverses Firing for Doughnut Hole Freebie
By: Common Sense PR    0 days 20 hours 29 minutes ago
Channel: Lifestyle   

What a schmozzle.

The recent uproar after the firing of an employee over her decision to give a free bite-sized snack to the young child of a customer lead the Tim Horton’s chain to unfire her.

Tim Hortons signagel The optics of firing a single mother for an act of kindness put the fast food chain in a bind.

Is this likely to set off a chain reaction of protests when some high school student has their hours cut to almost none for not agreeing to take on more shifts while studying for their mid-terms? Will others in McJobs lead a lobbying  campaign to raise awareness of the many indignities service industry employees endure?

Don’t count on it. The public backlash was specifically about the disproportionate response for a breach of company policy.

The Tim Horton’s chain’s head office rightly intervened to correct the overreaction by local management. If handing out a Timbit is against company policy, that’s what supervisor intervention is for. And written warnings that clearly spell out what behavior is expected in the future.

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Podcast Advertorials and Infomercials Arent Conversational in any Way I Recognize
By: Common Sense PR    1 days 17 hours 23 minutes ago
Channel: Lifestyle   

If a little bit of advertiser involvement in podcasts is good, a lot is better, right?

No!

Sandwich board photo in NY by Mike Coghlan via FlickrLet’s look at two business podcasts and how they treat their advertisers (or “sponsors”, if you want to pretend it’s not advertising).

On For Immediate Release, Shel Holtz and Neville Hobson talked openly about adding commentaries prepared and voiced by their sponsors.  This was a blessed relief from the canned ads they first tried, and also a step up from hearing a product endorsement from the hosts every episode.

Now their podcasts include a short bit of bumph from Ragan Communications, and an advertorial (oops, I meant to say “commentary”)from Custom Scoop. There’s generally useful information, some good advice. Best of all, the spots are brief enough to not spoil the listening experience.

USPS Deliver Magazine cover Contrast that with Joseph Jaffe’s podcast sponsorship by the U.S. Postal Service’s Deliver Magazine.

After explaining to listeners how great the partnership was going to be, Jaffe started running infomercials on his Jaffe Juice podcast (formerly known as Across the Sound). These 4-5 minute corporate think pieces are written and voiced by the client. Think Troy McClure  and you’ve got the idea.

That’s bad enough, but then Jaffe devotes more podcast time to rehashing the paid commentary, expending what remains of his editorial credibility on a discussion about the advertorials.

Photo of Joseph Jaffe in Australia, taken by Paull Young.Conversational marketing is one thing. Five minutes of “thought leadership” by a paying shill is not any kind of conversation I want to be part of.

Mercifully, the sponsorship is soon ending, so we can return to Jaffe explaining at length that he is breaking new ground by selling an interview on his podcast in exchange for some electronic gear.

But it’s okay, because he’s transparent about it, so no ethical boundaries are being violated, right?

Ack. Edward R. Murrow is not only rolling over in his grave, he’s jamming large spikes into his ears so he doesn’t have to listen any more.

During its relatively short history, journalism has established (and often broken) fairly clear rules about keeping the editorial function separate from the advertising function. That line is blurring in a lot of mainstream publications and shows, but at least there’s some attempt to distinguish between information chosen based on its news value, and messages designed to get you to buy a product.

Podcasting, in its infancy, doesn’t have a lot of rules about what should and shouldn’t be done. Some podcasters are choosing to keep ads separate from editorial. Others, not.

My patience for commercials tarted up as commentary tends to only last as long as the podcasters use humor or sincerity.

What doesn’t work for me is having someone explain to me in great detail that pseudo editorial content is much better because it’s conversational.

Those kinds of conversations usually end with me saying, “Sorry, we don’t respond to any telephone solicitations,” before hanging up my phone.

Sandwich board photo by Mike Coghlan, used under a Creative Commons licence. Photo of Joseph Jaffe by Paull Young, used under a Creative Commons licence.

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Marketing and PR News and Ideas, May 10, 2008
By: Common Sense PR    4 days 22 hours 12 minutes ago
Channel: Lifestyle   

Worth reading:

I Want to Speak Like Steve Jobs - Drew McLennan, like a lot of us, is a student of one of the geniuses of the personal presentation.

PR News and Ideas Superguy The ‘Mystery’ of Lousy Customer Service - An adversarial attitude toward customers or employees is a sign of a company that doesn’t know how to behave, says Mary Schmidt on Lipsticking.com. Mary also has her own marketing blog.

300 Free Employee Engagement Keys - David Zinger has a free downloadable e-book with tips on employee engagement. Link via Phil Gerbyshak.

Creativity Slayer - Communicatrix Colleen Wainwright looks at how creativity is affected by procrastination in Steven Pressfield’s book The War of Art.
Steven Pressfield Discusses The War of Art for Entrepreneurs - Pamela Slim points to a podcast about the book. Links again via Phil Gerbyshak.

Marketing the Charity Auction - Seth Godin wants charities to rethink the bargain-hunter approach in auctions, and promote the idea of overpaying for auction items. This puts the emphasis back on giving.

Previous News and Ideas posts.

Photo via iStockphoto by Pali Rao.

Technorati Tags: public relations, events, thinking, seth godin, steven pressfield, entrepreneurs, business, communications, blogs, communicatrix

Tags: ads, branding, customer service, david zinger, drew mclennan, employee engagement, lipsticking.com, phil gerbyshak, steve jobs, the war of art
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