I started my hair and scalp clinic in London in 1960 and, due to a large USA following, opened my New York City centre in 1977. US Vogue had sent a ‘spy’ to check me out; I had no idea of this until Vogue wrote a fabulous review on me and my team which lead to people flying to London to experience my treatments. Both clinics are flourishing.
My wife Joan and I lived in New York for 14 years until we decided to come back and live in London, bringing our two daughters, then aged 11 and 8, to be further educated in the UK. We now live in London in Mayfair and I visit every 6 to 8 weeks to consult and oversee my clinic, where I am fortunate to have an amazing and dedicated team.
My typical London day:
Breakfast is the most important meal of the day as far as hair is concerned, so I’m a fanatic about it! I start each day with a hearty plate of food, which usually involves smoked salmon, egg whites or bacon, either at home or at 5 Hertford St. After breakfast I exercise for 15 minutes touching my toes etc. to keep fit and flexible. Then I shower, and shampoo, condition, and style my hair using my products (of course).
I walk down to my office where I meet with my wonderful Executive Assistant, Susie Hammond, to catch up on emails and correspondence. These usually consist of questions from magazines such as Vogue, Oprah, Marie Claire, or established beauty bloggers. It fills me with pride how many quotes on hair I am for asked each day!
My first consultation appointment, of which I take one every hour. This always involves a full medical and family history, scalp examination and interpreting blood test results. I am rarely, if ever, idle during my day and have consultations booked for months in advance. Unless the World Cup is on, and, in which case, I may pencil out a few hours of my day. If one of my celebrity or Royal clients is coming in, however, I often see them before 8am if they want absolute privacy. However, many enjoy coming in during opening hours so that they can chat and catch up with my very knowledgeable trichotherapists. I remember Audrey Hepburn buying custom made shoes for all of my treatment girls in the 1980s, as they work so hard! It really is such a welcoming environment.
Lunch. Often a business lunch, or lunch with my best friend, the photographer Terry O’Neil (who was married to Faye Dunaway). With Terry, I usually go to The Great British on North Audley Street, and for business, Scotts or Harry’s Bar.
I rarely have long lunches except when it is business related. Then I meet with Jane Martin, my Personal Clinic Assistant, to go over patient blood tests results and correspondence. Following this, I visit my lab in the same building to discuss with Paul Franklin, my dedicated Laboratory Manager, new formulations, new products, and potentially useful ingredients coming onto the market. I will also meet with Carol Gillam, my Clinic Manager, and the irreplaceable Glenn Lyons, my Clinic Director. Glenn started training with me in 1964 and it is his 50th year with me this year.
Talk to Aimee Rennard, my New York Clinic Manager, Graham Fish, Philip Kingsley Products Chairman, and Sinead Howard, Managing Director of PKP. Also my incredible daughter Anabel, who is Director of Communications. They are in another building with their own team, all of whom are dedicated and wonderful. I’m often thrown last minute requests, such as judging a beauty product contest, filming for QVC, commenting on the latest fad diet or, like last year, putting together product packs for the World Leaders attending the UN conference in London.
The end of my clinic day in London, but it is only 12pm in New York so I often continue with phone calls until around 7pm. It could be a worried patient, a member of the press, or a member of my Clinic Team. In the evening, I may have a business dinner or drinks which I try to avoid, but much prefer to see my friends, go the theatre, the Opera, or a charity gala. My favorite of all is to have dinner with my wife Joan, and two daughters Anabel and Katherine, who is a successful author and also helps me to write grammatically correctly! This is either at home or at my usual haunts: Scott’s, Hertford St, Roka, Harry’s Bar, Lucio’s or Coya. All in all a very interesting, diverse and busy life and I’m very lucky.